My favourite (non VB) need for a customer journey walk through before letting new front of house peeps loose on the public - asking for a taxi to the young man who had been blushing a bit and flustered. I’ll get you the number so you can call…. He was walked back by the Donna equivalent to ask for our journey details. He ordered the cab then brought our coats to the table and piled them in the middle. Fortunately we were not Jean and Jim and when we went back a few weeks later training had been completed.
I started laughing like a crazy woman at “the night seven business chaps turned up and they all wore long black woollen overcoats” — I don’t know why but that alone was super funny to me. Then I kept reading and just started crying of laughter. And what fish is a shallot?! Man, restaurant life surely is interesting.
I love a well organised customer journey. The only awful thing about them is the name 'customer journey'. It's amazing how many questions they throw up that you deal with in every service, but so many places fail to anticipate the same repeat questions with each new customer.
I know now I have to sort out my coat rack asap. Not that it will look better in the summer.
Made me laugh aloud with the vegetarian businessmen in long black coats.
It was a very funny sight.
My favourite (non VB) need for a customer journey walk through before letting new front of house peeps loose on the public - asking for a taxi to the young man who had been blushing a bit and flustered. I’ll get you the number so you can call…. He was walked back by the Donna equivalent to ask for our journey details. He ordered the cab then brought our coats to the table and piled them in the middle. Fortunately we were not Jean and Jim and when we went back a few weeks later training had been completed.
Haha. Plonking them on the table is brilliant.
I do recall the hangy zone - which removed the has that person taken my coat anxiety ….
There we go. Everything was in hand.
I started laughing like a crazy woman at “the night seven business chaps turned up and they all wore long black woollen overcoats” — I don’t know why but that alone was super funny to me. Then I kept reading and just started crying of laughter. And what fish is a shallot?! Man, restaurant life surely is interesting.
Haha. Crazy things happen when you deal with the public. Thanks for reading Giovanna.
I love a well organised customer journey. The only awful thing about them is the name 'customer journey'. It's amazing how many questions they throw up that you deal with in every service, but so many places fail to anticipate the same repeat questions with each new customer.
That’s so true. In the end we had a sheet with FAQs.
It's too hot to run, never mind like a gazelle
You can do it Mark.
Now available for weddings and communion.
She said yes! 🎉
Wow, I can understand someone not knowing what a shallot is, but not realizing you are in a vegetarian restaurant is a bit next level.
Yea, exactly. Mad.
“What type of fish is a shallot” Got a great laugh early in the morning.
Thank you. And it’s true, someone actually asked that.